Request account
and data deletion.
MONTE is operated by Terra-X Global Technologies Limited, Hong Kong company registration 79755923. You can request deletion without signing in or reinstalling the app.
1. Send your request
Email admin@montehq.com with the subject MONTE Account Deletion Request. Send from your registered email address and include your registered name. If you cannot access that email, explain this so support can arrange identity verification.
Email deletion requestThe button opens an email draft; you must send it to submit your request. If it does not open, use your email app to write to the address above. Do not include passwords, verification codes, full card numbers or identity-document attachments in the initial email.
2. Identity and account review
Our support team will verify your identity and review any remaining balance, active cards, pending transactions or disputes with you. Sending a request does not automatically move funds, cancel cards or complete deletion.
3. Personal data and retained records
Your request covers your MONTE account and associated personal data. Some identity, transaction, card and security records may need to be retained for legal, compliance, fraud-prevention or dispute-resolution purposes.
Support will explain what can be deleted, what must be retained, the reason and the applicable retention period. Public blockchain records cannot be erased by MONTE.
4. Confirmation and follow-up
Use the same email thread to follow up. Our team will confirm the outcome. An email draft or account-closure review acknowledgement does not mean deletion has completed.